Course Overview

In this course we will Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Course Objective

• Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
• Handle telephone calls properly and professionally.
• Develop self-management techniques and learn ways for dealing with time wasters.
• Improve memory skills with several reinforcement methods and exercises.

Who Should Attend?                                                                                                                                                                     

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

Course Outline                    

• The Administrator/Secretary as Part of the Support Team
• Written Communication
• Verbal Communication
• Using the Telephone Properly
• Effective Time Planning
• Setting Up a Filing System
• Memory Reinforcement Techniques

Training Methodology

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Games & Role plays